Returns & Exchanges

Due to the perishable nature of our high-quality meats, we are unable to accept physical returns, but we are committed to ensuring your satisfaction through replacements or account credits for any issues. If your order arrives damaged or fails to meet our freshness standards, please contact our support team within 7 days of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your box to ensure all vacuum-sealed cuts are present and remain frozen or cool to the touch.

• 2.
  Document Any Issues

  If you notice damaged packaging or temperature concerns, take clear photos of the product and the shipping label as documentation.

• 3.
  Contact Support

  Reach out to our customer advocacy team via our Help Center or live chat with your order number and any supporting photos.

• 4.
  Resolution Process

  Our team will review your claim and issue a prorated refund or a replacement shipment to ensure you receive the quality you expected.